Clear timelines, fair resolutions and straightforward store credit—so you always know what happens next.
Refunds for returned orders are issued to your The Fashion Station (FSTN) Wallet, credited within 5 business days of inspection. FSTN Wallet credit is valid for 180 days from the date it is credited and can be used to place a new order. You may also choose an exchange instead.
Where we cancel or are unable to fulfil or deliver your order, the full amount is refunded to your original payment method. Bank processing timelines may vary depending on your bank or payment provider.
Please review these conditions before confirming a custom or made-to-order dress.
Once a custom or made-to-order dress is placed, it enters production immediately. All such purchases are final and non-refundable.
After confirmation, the order cannot be cancelled, modified or exchanged due to event-date changes, personal circumstances, sizing issues or change of mind.
Production varies by design and detailing. Review the estimated delivery timeline carefully; custom-order delivery can take 45 to 60 days.
By placing a custom or made-to-order request, you acknowledge this non-refundable policy. Please check the design, size and event date before confirming.
Check your wallet, begin an eligible return, or ask our AI assistant for instant guidance at any time.
