The Fashion Station · Est. 2014 · ISO Certified

Refund Policy

Store credit refunds, credited fast — so you can shop again with ease

2–3 Days
Refund Credit Window
Store Credit
Fashion Station Wallet
45–60 Days
Custom Orders

Refund Policy

How Refunds Are Processed

Refunds of your order will be done in the form of store credit (Fashion Station Wallet) — credited within 2–3 Business Days — which can be used to place new orders.
2–3 Days
Business Days

Custom & Made-to-Order

Note About Made-to-Order & Custom Products

Important information regarding custom & made-to-order dresses:

Please note the following terms:

1. All Custom and Made-to-Order Purchases are Final
Once an order for a custom or made-to-order dress is placed, it enters production immediately. As a result, all such purchases are considered final and non-refundable.
2. No Cancellations or Modifications
After an order is confirmed, it cannot be canceled, modified, or exchanged for any reason — including but not limited to changes in event dates, personal circumstances, sizing issues, or change of mind.
3. Production Timeline
Each custom or made-to-order dress requires a dedicated production period, which may vary based on the design and details. Please ensure you review estimated delivery timelines carefully before placing your order. Custom order delivery can take up to 45 to 60 days.
4. Order Confirmation
By placing a custom or made-to-order request, you acknowledge and agree to this non-refundable policy. We encourage all customers to review their order details carefully before confirming.

Need Help With a Refund?

Check your wallet, start a return, or reach our

team — we’re always happy to help.

View My Wallet Start a Return WhatsApp Us