Frequently Asked Questions

Simply browse the website, add items to your cart and checkout using any of our payment methods. All orders must be placed online at thefashionstation.in or through our Android app. We do not accept orders through social media or messaging platforms.

No — you can place an order as a guest. However we recommend creating an account for a better experience: view your order history, track orders easily, save your measurements for stitching and use your Fashion Station Wallet.

Processing means we have received your order and it is being prepared for dispatch. Orders may still show “Processing” even after they have been shipped. You will receive a tracking link via SMS/email once dispatched.

If your order has not yet been dispatched, we will do our best to update the delivery address — email [email protected] with your Order ID and complete new address as soon as possible. Once an order has shipped, the delivery address can no longer be changed.

Unfortunately we are unable to cancel orders once placed — whether shipped or not. If you placed an order in error, email [email protected] as soon as possible and we will do our best to help.

Track your order at our order tracking page. You will also receive a tracking link via SMS and email once dispatched. For issues email [email protected].

Ready-to-ship items: 3–5 working days after dispatch. Imported or pre-booked items: 2–4 weeks. Back-order items: 4–6 weeks. Read our full shipping policy here.

Back Order means the initial batch is complete but we can still source the item from the designer on special request. Delivery typically takes 4–6 weeks. If there is further delay we offer a full refund or exchange — no questions asked.

Yes — absolutely. Every product on The Fashion Station is 100% original and authentic, sourced directly from authorised dealers. We are ISO 9001:2015 certified and trusted by Indian customers since 2014. We will never sell replicas — ever.

Yes. The Fashion Station is a GST-registered business, registered as an MSME under Udyam, and holds an Import Export Code (IEC) and a registered trademark. We are ISO 9001, ISO 14001 and ISO 45001 certified and SEDEX audited, have operated since 2014, and have a community of 110K+ followers on Instagram and 220K+ on Facebook. You can read verified customer feedback on our reviews page and on our Google profile.

Lawn fabric is a lightweight, fine-weave cotton — one of the purest forms available. Silky, breathable and perfect for warm weather, making it ideal for Indian and Pakistani salwar suits. Read our full guide on lawn fabric here.

95% of our stock is unstitched dress material. If a product has no size listed — it is unstitched. If a size (S, M, L, XL) is listed — it is stitched and ready to wear. You can add our optional stitching service to any unstitched item at checkout.

For stitched items, check the size shown on the product page before ordering. For unstitched items, you can add our stitching service and submit your own measurements so we tailor the suit to your exact fit. Our measurements page explains exactly how to measure at home.

Not always. Tassels and accessories in product images are often added during photoshoots and are not supplied with the dress material unless the brand specifically includes them. Your tailor can add these at stitching time. Read our full guide here.

We cannot provide open pictures for all dresses on request. We regularly post detailed shots on our Facebook page and Instagram. Follow us there to see the latest arrivals in detail.

This only happens on restocked or relisted items. When our bulk-discounted stock sells out and we restock from brand retail outlets at full price, the higher cost is reflected in the price. We are always 100% honest in our pricing. Check our Hot Sale category for the best deals.

Yes — we have an exclusive showroom in Srinagar, Kashmir. New showrooms are coming soon across India. Follow us on Instagram for updates.

India: Free shipping on all prepaid orders to 26,000+ pin codes via FedEx, Aramex and Delhivery.International: Charges calculated automatically at checkout based on your location and cart weight. International shipping via DHL and FedEx.

Yes — COD is available on most India orders at a nominal charge. Not all orders qualify. Visit our COD policy page for full details on eligible orders and pin codes.

Yes — we ship worldwide via DHL and FedEx. Shipping charges are calculated at checkout. Import duties and taxes are the responsibility of the customer and are not included in our prices.

Possibly. Import duties and taxes are set by the destination country and are the responsibility of the customer — they are not included in our product prices or shipping charges. Your courier (DHL or FedEx) will advise any duties payable at the time of delivery.

On any product page, click the Filter Menu to find the currency settings and switch to USD or your preferred currency.

We offer a no-questions-asked 30-day easy returns policy. Return within 30 days of delivery with free doorstep pickup across India. Read our full returns policy here.

Visit our Returns Centre and fill in your order details. We will arrange free doorstep pickup. Items must be unused, unwashed and in original packaging.

Stitched or custom-tailored items, items that have been used, washed or altered, and items returned without their original packaging or brand tags are not eligible for return. Return eligibility is shown on each product page — full details are in our returns policy.

Refunds are issued as store credit to your Fashion Station Wallet, valid for 6 months. You can use it immediately to place a new order.

Yes. Return your item and use the wallet credit to place a new order immediately. Visit our Returns Centre or email [email protected] for guidance.

Yes — we offer custom stitching for all unstitched items. Add the stitching option at checkout, submit your measurements, and we will stitch to your exact size and deliver ready to wear.

Visit our measurements page. We need bust, waist, hip, shirt length, sleeve length and trouser length. Our team will stitch to your exact specifications.

Yes — view our stitching portfolio here.

Stitching adds approximately 5–7 working days before dispatch. We will notify you once your stitched order is ready to ship. For urgent requirements, email [email protected] before ordering.

We accept all major debit cards, credit cards, UPI (Google Pay, PhonePe, Paytm), net banking and Cash on Delivery for eligible India orders. International customers can pay via credit card at checkout.

Yes — eligible orders can be paid in easy instalments using Simpl, HDFC Cardless EMI and other options available at checkout. Visit our EMI options page for full details and eligibility.

The Fashion Station Wallet is your store credit account. Refunds are issued here and wallet credit can be used on future orders. Valid for 6 months. Read the full wallet guide here.

Yes — our website is SSL encrypted and all payments are processed via secure, PCI-compliant gateways. We do not store your card details. You can also choose COD if you prefer to pay on delivery.

Yes — for complete sets in bulk. Email [email protected] with the brands, quantities and destination required. We do not offer special discounts to resellers on single pieces.

Yes — many of our customers are resellers who purchase from us and sell in their local markets. For bulk enquiries email [email protected]. Single-piece orders are priced the same for all customers.

We are working on a formal loyalty programme. In the meantime, your Fashion Station Wallet accumulates store credit from returns and promotions. Follow us on Instagram and Facebook for exclusive discount codes.