FREQUENTLY ASKED QUESTIONS
Simply add to cart and checkout with any of the payment methods. All orders should be placed online through our website www.thefashionstation.in or from our android app.
No. You can place the order as Guest. However to view order history and for best shopping experience we recommend that you create an account with us before placing the order.
We strive to deliver all items as fast as possible. However for imported items like “Original Pakistani Suits” or any Item which is under prebooking – Delivery time can vary between 1 Week to upto 4 weeks. You can read our shipping and returns policy here.
Yes. We do entertain inquiries on whatsapp at +918826278688. However- our working hours are from Monday to Saturday 10 AM IST to 7 PM IST. Average response time on whatsapp is 4-6 working hours. Sometimes we are busy with other customers and are not able to immediately attend your query on whatsapp. In such a situation – please email us at [email protected]
Wholesale – Inquiries on whatsapp should be sent on our wholesales team’s number only at +919990868786. We do not entertain single pieces inquiries of re-sellers. Please place the order online .
At www.thefashionstation.in , your personal online security is important to us. We use the latest SSL encryption technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system.
Yes. We provide Free shipping anywhere in India for all prepaid orders.
Yes. We provide International shipping at Nominal fee which is calculated automatically at the checkout. For rough idea you can refer to the rate Calculator here.
We accept payment through Net-Banking , Debit Card , Credit Card and through NEFT transfer. We also provide Cash on Delivery (COD) facility to select cities and for select products. International Customers can use Payment gateway by CC Avenue to make the payment. They can also pay via PayPal , Xoom or Transfer-wise.
Yes. We provide COD facility to major pin codes within India. However not all products qualify for COD. You can read our COD policy here.
No. You cannot cancel the order once it has been placed. No matter if it was shipped or not.
If by chance you received a wrong item or damaged item you can return it as per the Instructions given under our “Returns” policy.
For more information please read our Returns policy listed here.
We thoroughly check all products before dispatch under CCTV surveillance before dispatch. If on a rare occasion you received a defective item please immediately email us at [email protected] (within 24 hours) of receiving the product along with Digital Pictures with all possible angles. Once approved and verified , we will arrange for an exchange of the material and inform you about the same. If replacement is not available we will give you an option to get Store Credit or money back to your original mode of payment in lieu of defective product.
What will not be considered as DEFECT :
- Difference in shade/tone
- Beads coming out
- Extra accessories missing (not supplied by designer)
- Little portions of threads coming out
- Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching or you can ask us to include it if you by our stitching service.
- Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.
Usually – Minor issues can be taken care of at the time of stitching. If you want your dress to look exactly like shown in picture- we recommend that you buy our professional stitching service. You can learn more about it here.
- Refunds for Online prepaid orders are refunded to the Original Mode of payment within 7-10 days and as per your bank’s payment cycle.
- Refunds for COD orders are done in form of Store Credit or via Discount Coupon code.
- Refunds for orders placed via Paypal are done via Store Credit only.
Processing means that we have received your order and it will be shipped to you soon. Sometimes – Order will still show “Processing” even if it has been shipped.
No. Unfortunately we do not have a Physical store or an Outlet. But – we are planning to open a store soon in Delhi NCR.
Yes. Please whatsapp us at +919990968786 for any requirements of complete sets. We do not provide any special discount to re-sellers on single pieces.
In case of Originals – The answer is Yes. It will be the same. However – there may be slight difference in shade between the product shown in Image and the actual product received. Please bear in Mind that sometimes some additional accessories given in picture may not be the part of the actual product.
In case of a Copy or a Replica the answer is No. It will not be exactly the same- However it will be similar. Please consider the value for money before purchasing the replica. For more information – please read this.
No. Except for the Indian Kurtis – All products are unstitched dress material.
Yes – Listed price is inclusive of the GST.
All products are shown in the Indian National Rupee. (INR).
Yes- we provide discounts only on Full Sets. To get best offers – Please contact our wholesales team at +919990968786.
No. But when you place an order – We will send you a Discount Coupon Code in your email which you can use when you place the order next time.
We believe in 100% fair trade practice. Your COD facility may be suspended if you did not accept the “Confirm COD Order” delivery. We have clearly explained the reason for this kind of policy here.
Imported Items- Specially the Original Pakistani Dress Material are sourced from Pakistan. Sometimes due to Geo-Political situations the order can be delayed for reasons beyond our control. Therefore we recommend our customers to give at least buffer time of 4 weeks for delivery if you are planning to wear the material in an occasion.