Frequently Asked Questions

Simply browse the website, add items to your cart and checkout using any of our payment methods. All orders must be placed online at thefashionstation.in or through our Android app. We do not accept orders through social media or messaging platforms.

No — you can place an order as a guest. However we recommend creating an account for a better experience: view your order history, track orders easily, save your measurements for stitching and use your Fashion Station Wallet.

Processing means we have received your order and it is being prepared for dispatch. Orders may still show “Processing” even after they have been shipped. You will receive a tracking link via SMS/email once dispatched.

If your order has not yet been dispatched, we will do our best to update the delivery address — email [email protected] with your Order ID and complete new address as soon as possible. Once an order has shipped, the delivery address can no longer be changed.

Cancellation is not guaranteed after an order is placed. Email [email protected] with your Order ID as soon as possible. If processing or dispatch has already begun, cancellation may not be possible; you may use the applicable return process after delivery.

Track your order at our order tracking page. You will also receive a tracking link via SMS and email once dispatched. For issues email [email protected].

Ready-to-ship items: approximately 3–5 working days after dispatch. Pre-booked items: approximately 2–4 weeks. Back-order items: approximately 4–6 weeks. These are estimates and may vary by product and delivery location. Read our full shipping policy here.

Back Order means the initial batch is complete but the item may still be available from a later batch on special request. Delivery is estimated at 4–6 weeks. If we cannot fulfil the order, you may choose an exchange or a full refund to the original payment method.

Yes. Products identified on The Fashion Station as designer-branded articles are sold as original articles—not replicas, master copies or imitations. Where supplied with the article, original brand labels, article codes and packaging are retained. We are ISO 9001:2015 certified and have served customers since 2014.

On this website, the term “Pakistani suit” refers only to a style of ethnic wear. The declared country of origin of the products offered by The Fashion Station is India.

Yes. The Fashion Station is a GST-registered business, registered as an MSME under Udyam, and holds an Import Export Code (IEC) and a registered trademark. We are ISO 9001, ISO 14001 and ISO 45001 certified, have operated since 2014, and have a community of 110K+ followers on Instagram and 220K+ on Facebook. You can read customer feedback on our reviews page and Google profile.

Lawn is a lightweight, fine-weave fabric valued for its smooth feel and breathability in warm weather. Its fibre composition and finish can vary by brand and product, so check the individual listing before purchase. Read our complete lawn fabric guide here.

Most of our stock is unstitched dress material. The product type is stated on each listing: products offered in sizes such as S, M, L or XL are normally stitched, while unstitched products are identified as dress material. Optional stitching is available on eligible unstitched items.

For stitched items, check the size shown on the product page before ordering. For unstitched items, you can add our stitching service and submit your own measurements so we tailor the suit to your exact fit. Our measurements page explains exactly how to measure at home.

Not always. Tassels and accessories in product images are often added during photoshoots and are not supplied with the dress material unless the brand specifically includes them. Your tailor can add these at stitching time. Read our full guide here.

We cannot provide open pictures for all dresses on request. We regularly post detailed shots on our Facebook page and Instagram. Follow us there to see the latest arrivals in detail.

Prices can change when an item is restocked or relisted because collection pricing, availability and acquisition costs may differ from the earlier batch. The current selling price is always displayed on the live product page before checkout. Check our Hot Sale category for current offers.

Yes — we have an exclusive showroom in Srinagar, Kashmir. Please check our official website or Instagram page for current showroom information and updates.

India: Free shipping applies to eligible prepaid orders at supported pin codes. Any applicable charge is shown at checkout.
International: Charges are calculated at checkout based on the destination and shipment details. Available courier partners may vary.

Yes — COD is available on most India orders at a nominal charge. Not all orders qualify. Visit our COD policy page for full details on eligible orders and pin codes.

Yes — we ship worldwide via DHL and FedEx. Shipping charges are calculated at checkout. Import duties and taxes are the responsibility of the customer and are not included in our prices.

Possibly. Import duties and taxes are set by the destination country and are the responsibility of the customer — they are not included in our product prices or shipping charges. Your courier (DHL or FedEx) will advise any duties payable at the time of delivery.

On any product page, click the Filter Menu to find the currency settings and switch to USD or your preferred currency.

We offer 30-day, no-questions-asked returns. Initiate the return within 30 days of delivery by following our published process. Doorstep pickup is arranged where the service is available. Read our full returns policy here.

Visit our Returns Centre and enter your order details. Doorstep pickup will be arranged where available. Items must be unused, unwashed and returned with their original packaging and supplied brand tags.

Stitched or custom-tailored items, items that have been used, washed or altered, and items returned without their original packaging or brand tags are not eligible for return. Return eligibility is shown on each product page — full details are in our returns policy.

Refunds are issued as store credit to your Fashion Station Wallet, valid for 6 months. You can use it immediately to place a new order.

Yes. Return your item and use the wallet credit to place a new order immediately. Visit our Returns Centre or email [email protected] for guidance.

Yes — custom stitching is available for eligible unstitched items. Add the stitching option where shown, submit your measurements, and we will prepare the garment using the measurements provided. Custom-stitched items are not returnable.

Visit our measurements page. We need bust, waist, hip, shirt length, sleeve length and trouser length. Please check every measurement carefully before submitting it because custom stitching is based on the information you provide.

Yes — view our stitching portfolio here.

Stitching adds approximately 5–7 working days before dispatch. We will notify you once your stitched order is ready to ship. For urgent requirements, email [email protected] before ordering.

We accept all major debit cards, credit cards, UPI (Google Pay, PhonePe, Paytm), net banking and Cash on Delivery for eligible India orders. International customers can pay via credit card at checkout.

Yes — eligible orders can be paid in easy instalments using Simpl, HDFC Cardless EMI and other options available at checkout. Visit our EMI options page for full details and eligibility.

The Fashion Station Wallet is your store credit account. Refunds are issued here and wallet credit can be used on future orders. Valid for 6 months. Read the full wallet guide here.

The checkout uses HTTPS encryption and payments are handled through the third-party payment methods displayed at checkout. The Fashion Station does not directly store complete card details. COD may also be available for eligible orders and supported pin codes.

Yes — for complete sets in bulk. Email [email protected] with the brands, quantities and destination required. We do not offer special discounts to resellers on single pieces.

Yes — many of our customers are resellers who purchase from us and sell in their local markets. For bulk enquiries email [email protected]. Single-piece orders are priced the same for all customers.

We are working on a formal loyalty programme. In the meantime, your Fashion Station Wallet accumulates store credit from returns and promotions. Follow us on Instagram and Facebook for exclusive discount codes.