Raise Your Request
Submit your request through our Returns Centre. Need help before you begin? Email [email protected].
Returns Policy
Not happy with your purchase? Simply raise your return request through our Returns Centre and we’ll take it from there.
Quick & EasyTo Raise A Request
Free PickupAcross India
Wallet CreditOr Exchange
The Process
How Returns Work
Free Doorstep Pickup
Once your request is approved, we arrange a free pickup across India. Keep the item unused, unwashed and in its original packaging with brand tags intact.
We Receive & Inspect
Once we receive the product, we verify it against the eligibility terms below.
Exchange Or Refund
We arrange an exchange, or a refund to your Fashion Station Wallet, as per your request. See our refund policy for full details.
Eligibility
What Can Be Returned
Unused & Unstitched Dress Material
Only unused, unwashed and unstitched dress material in its original packaging with brand tags can be returned.
Raised Through Our Returns Centre
All return requests must be submitted through our official Returns Centre for verification and tracking.
Important — required for claims: Once your order is delivered, please make a 360-degree parcel opening video without any pause, trim, or cuts, ensuring the parcel opening is clearly visible. No claims of defective or wrong product will be entertained without a parcel opening video.
Refunds
How You’re Refunded
For eligible returns, you can choose an exchange or a refund to your Fashion Station Wallet, usable immediately on a new order. If we’re unable to fulfil or deliver your order, the full amount is refunded to your original payment method. Full details are on our refund policy page.
Please Note
Non-Returnable Items
- ✕ Stitched, Pret or Custom-Stitched products are strictly non-returnable, irrespective of wrong size or fit.
- ✕ Perfumes, jewellery, men’s kurta payjama, bags, clutches, footwear, jootis, stitched suits and made-to-order suits cannot be cancelled, exchanged or returned.
- ✕ Items under any offer, any item in discount or from our “SALE” category, or bought using a promotion code or coupon, cannot be cancelled, exchanged or returned.
- ✕ Once placed, The Fashion Station Membership (rewards & membership program) cannot be cancelled or refunded.
Start Your Return Request
We’ll arrange your free doorstep pickup as soon as your request is confirmed.
AI assistance is available 24 hours a day, 7 days a week · Email: [email protected]