The Fashion Station · Customer Care
Returns Policy
Not happy with your purchase? Our 10-day returns policy has you covered. Please raise your return request the same day you receive your order.
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10 Days
To reach us
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Same Day
Raise request
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Store Credit
Refund mode
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The Process
How Returns Work
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1
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Raise your request the same day
Inform us on the same day of delivery if you wish to return your order.
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2
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Ship it back within 10 days
The product should reach us within 10 days from the date of delivery, at the return address we send you via email. Return shipping cost is borne by the customer.
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3
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We receive & inspect
Once we receive the product, we verify it against the eligibility terms below.
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4
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Exchange or refund as store credit
We arrange an exchange or a refund in the form of FSTN Store Credit, as per your request.
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Eligibility
What Can Be Returned
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✓ Unused & unstitched dress material
Only unused and unstitched dress material can be returned, if informed on the same day of delivery.
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✓ Within the 10-day window
The product must reach our return address within 10 days from the date of delivery. Return cost is borne by the customer.
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Important — Required for Claims
360° Parcel-Opening Video
Once your order is delivered, kindly make a 360-degree parcel opening video without any pause, trim, or cuts, ensuring the parcel opening is clearly visible. No claims of defective or wrong product will be entertained without a parcel opening video.
Refunds
How You’re Refunded
Refunds for your order are issued in the form of store credit — the Fashion Station Wallet — only. This store credit is valid for six months and can be used to place a new order. You may also choose an exchange instead of a refund.
Please Note
Non-Returnable Items
✕ Stitched, Pret or Custom-Stitched products are strictly non-returnable, irrespective of wrong size or fit.
✕ Perfumes, jewellery, men’s kurta payjama, bags, clutches, footwear, jootis, stitched suits and made-to-order suits cannot be cancelled, exchanged or returned.
✕ Items under any offer, any item in discount or from our “SALE” category, or bought using a promotion code or coupon, cannot be cancelled, exchanged or returned.
✕ Once placed, The Fashion Station Membership (rewards & membership program) cannot be cancelled or refunded.
Ready to Return?
Start your return request and we’ll email you the return address.