Step 1
Start Your Return by Email
Email your Order ID, the reason for return and clear product photographs. Our customer-care team will review the request and guide you through the next steps.
[email protected] · Replies during customer-care hours
How It Works
Return Process — 3 Simple Steps
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1
Contact Us
Email us with your Order ID, reason for return and clear product photographs. You have 30 days from delivery to raise a return request.
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2
Ship It Back
We’ll send you the return address via email. Pack the item securely in original packaging and ship it to us within 30 days of delivery.
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3
Get Refunded
Once we receive and inspect the item, we’ll process your exchange or refund as TFS Store Credit (wallet) valid for 6 months.
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Policy at a Glance
What Can Be Returned?
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✓Unstitched salwar suits — unused, in original packaging, within 30 days of delivery
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✓Kurtis — from any category, unused and with tags intact
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✓30-day window — product must reach us within 30 days from date of delivery
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✗Sale / discounted items — items purchased on sale or with a promo code cannot be returned
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✗Stitched / altered items — once a suit has been stitched or altered, it cannot be returned
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✗International orders — orders shipped outside India cannot be returned or exchanged
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Read the full Returns Policy · Refund Policy · Shipping & Returns
About Refunds
Refunds are processed as TFS Store Credit (Fashion Station Wallet), valid for 6 months. You can use this credit to place a new order on any item across the site. Exchanges are also available — just let our team know your preference when you initiate the return.
Learn how to check your wallet balance and use store credit in our How to Use Wallet guide.
Contact Us
Need Help With Your Return?
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Instant Guidance
AI Assistant
Available 24 hours · 7 days a week
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| Prefer to speak with us? Call +91 11 6965 2141 · Mon–Fri, 10 AM–6 PM IST. | |
The AI assistant is available 24/7. Email and phone requests received outside working hours are handled on the next working day.