Before Understanding the Shipping and Returns policy we would recommend that you read this Important Guide: Difference between Originals and Copies.
We strive to ship all orders as fast as we can with best couriers by AIR to most pin codes. However – as we list & book products which are under pre-booking the Delivery time can vary between 1 Week to upto 4 weeks. There can be times when you ordered 2 or more products – in such cases you may receive the product at different times as per stock availability and through different courier partners.
“Original Pakistani Suits & Dress Material” are mostly sold-out during pre-booking period only , so we would suggest you to book your order as soon as possible to avoid delays and plan well in advance if you are placing an order for an occasion. In addition to this “TENTATIVE SHIP DATE” and “TENTATIVE SHIP TIME” are generally mentioned under “Product Description” section on every product listed on the website as given in example below:
Below is approximate timelines by which you can expect the delivery:
- Ready to Ship Products – within 1-2 weeks
- Pre-Book/Upcoming Stock – within 2-4 weeks
- Stitching Orders – within 2-6 weeks
Please note that the Order Status may show PROCESSING even if your order has been packed or shipped till the time you receive the delivery. Processing may not necessarily mean that your order has not been shipped.
Read our full Shipping & Returns Policy for details.
*If you are ordering a product for an occasion – we recommend that you first discuss with us on +918826278688 via whatsapp or email us at [email protected] and then place the order to avoid delays.
We provide International Shipping at a nominal price. Actual International shipping rates will vary depending on weight and dimensions of the package that is sent. We ship International orders through DHL or FEDEX. For more information – please call or whatsapp at +91.8826278688.
**All taxes – Custom duties (if any) will be borne by the Customer as per laws in home country.
Delivery time for International Delivery (Outside India) will be between 10-45 days.
WHAT IS OUR EXCHANGE POLICY?
The Fashion Station’s 7 Day Exchange Policy
“No Questions Asked Exchange Policy!”
Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries!!, you can buy any product in exchange (excluding sale items) to your previous order.
We mean what we say! All you need to do is give us a call on +918826278688 or drop an email at [email protected] within a period of 7 days, from the date of delivery of Product.
However, you must understand that we can’t bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. You need to send back the material back to us within 7 days of receipt of the product using any courier of your choice. We will not be able to arrange for courier pick-up from any material that you want to exchange. C’mon that’s just fair!
WHICH ITEMS CAN I EXCHANGE?
All returnable items (except sale items) can be exchanged. To check which items cannot be exchanged, please call our customer care number +918826278688 or drop and email at [email protected] from Monday to Saturday. We are constantly working to include more and more products to our exchange list.
WHAT ITEMS CAN I BUY IN EXCHANGE?
Any products (except sale items) can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items.
HOW SOON CAN I EXPECT THE EXCHANGED PRODUCT?
Exchanged product is dispatched as soon as the returned items has passed product inspection. Generally we won’t take more than 72 hours after the pickup of returned items is done. In case of any unexpected delay, we will keep you informed by email and SMS or Phone call.
CAN I EXCHANGE MY PRODUCT FOR AN ITEM OF LESSER VALUE?
No, your exchange order value should be equal to or more than the return items value.
WILL I BE CHARGED FOR EXCHANGE?
There is no charge for exchange. All you need to do is to return the original item and exchange it for an items of same or higher value. In case you choose an item of higher value, you can pay the differential amount as cash on delivery (COD) or we can issue you coupon code worth the price of item that has been returned. COD and cash handling charges are non-refundable.
EXCHANGE FOR DAMAGED OR WRONG ITEM:
We take utmost care while shipping your order however there can be times when you received a defective or a wrong product.
You can exchange in the unlikely situation in which we have sent you a defective or wrong item as per our exchange policy mentioned above.
In a rare case you have received a defective Product or a wrong product, please immediately notify us (within 24 hours) by sending an email at [email protected] and attach the “Digital” pictures of the product received as an evidence.
What will not be considered as DEFECT :
- Difference in shade/tone
- Beads coming out
- Extra accessories missing (not supplied by designer)
- Little portions of threads coming out
- Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching or you can ask us to include it if you by our stitching service.
- Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.
Usually – Minor issues can be taken care of at the time of stitching. If you want your dress to look exactly like shown in picture- we recommend that you buy our professional stitching service. You can learn more about it here.
Preparing for Returns:
Once your return request is approved – kindly send the material back to us using Indian Postal Service or any courier of your choice at the address given below:
The Fashion Station
402 Tower 9 Unitech Horizon
Sector Pi 2 Greater Noida
Uttar Pradesh – India
Pin Code 201306
The shipping cost for returns for any reason will be borne by the customer. Kindly mention your name , contact number and order number on the courier bag. The returns parcel should reach us within 7 days from the date of delivery in an unused condition and in same condition it was received with all tags and model picture included.
Refunds Policy if Exchange is not available :
- Refunds for Online prepaid orders are refunded to the Original Mode of payment within 7-10 days and as per your bank’s payment cycle. If you do not receive refunds within 10 days of the same been processed from our end then we will suggest you to contact your bank and they will do the needful.
- Refunds for COD orders are done in form of Store Credit or via Discount Coupon code.
- Refunds for orders placed via Paypal (Orders placed from outside India) are done via Store Credit only.
Cancellation of Order by The Fashion Station
TheFashionStation.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.
Cancellation by Customer
Unfortunately we will not be able to cancel the order once it has been placed. This applies to irrespective of order being “Under Process” or “Shipped”.
Tracking your Order
Once your order is shipped , tracking information will be sent to you via email or on your phone through Text message or Whatsapp message (if you are a regular whatsapp user). Please note that the tracking information on courier service provider’s website is normally available after 24 Business hours once the shipping label is created. Please note that the order status may show “Processing” till the time it is not delivered.
Use the form below to Track your Order:
Last Updated: August 26 2017