There is an Important Change to our Shipping & Returns policy effective from July 1 2017 (Post Implementation of GST)
Shipping & Delivery
We strive to ship all orders as fast as we can with best couriers by AIR to most pin codes. However – as we list & book products which are under pre-booking the Delivery time can vary between 1 Week to upto 4 weeks. There can be times when you ordered 2 or more products – in such cases you may receive the product at different times as per stock availability and through different courier partners.
“Original Pakistani Suits & Dress Material” are mostly sold-out during pre-booking period only , so we would suggest you to book your order as soon as possible to avoid delays and plan well in advance if you are placing an order for an occasion. In addition to this “TENTATIVE SHIP DATE” and “TENTATIVE SHIP TIME” are generally mentioned under “Product Description” section on every product listed on the website as given in example below:
In general we follow the following schedule :
“READY TO SHIP – PREPAID” (Online Payments) orders are usually shipped within 5-10 business days.
“READY TO SHIP- CASH ON DELIVERY” orders are usually shipped within 8-14 business days. Please read our COD policy here.
If you ordered a stitching service from us- Delivery can take 15-35 days from date of Order.
“PRE-BOOK” Or “UP-COMING” PRODUCT” orders are shipped as per the timelines given by the manufacturer. Shipping time for upcoming products can vary from 15-30 days.
We work on FIFO “First in First Out” model- which means that Orders that came first will be shipped first.
We provide International Shipping at a nominal price. Actual International shipping rates will vary depending on weight and dimensions of the package that is sent. We ship International orders through DHL or FEDEX. For more information – please call or whatsapp at +91.8826278688.
**All taxes – Custom duties (if any) will be borne by the Customer as per laws in home country.
Delivery time for International Delivery (Outside India) will be between 10-45 days.
We take utmost care while shipping your order however there can be times when you received a defective or a wrong product.
You can exchange or opt for a refund in the unlikely situation in which we have sent you a defective or wrong item, the amount will only be refunded if purchased good are unused and undamaged with all original tags, physical product picture , Invoice and packaging material.
In a rare case you have received a defective Product or a wrong product, please immediately notify us (within 24 hours) by calling us at +918826278688 or by sending an email at [email protected] and attach the “Digital” pictures of the product received as an evidence.
What will not be considered as DEFECT :
- Difference in shade/tone
- Beads coming out
- Extra accessories missing (not supplied by designer)
- Little portions of threads coming out
- Tassels or Buttons not supplied by the designer. In such cases you can ask your tailor to include it at time of stitching or you can ask us to include it if you by our stitching service.
- Dupatta Edges in not proper shape. This is not a defect as normally unstitched fabric may not necessarily have finely finished edges. This can be easily taken care of through “Picko” at the time of stitching.
Usually – Minor issues can be taken care of at the time of stitching. If you want your dress to look exactly like shown in picture- we recommend that you buy our professional stitching service. You can learn more about it here.
Once your return request is approved – kindly send the material back to us using Indian Postal Service or any courier of your choice at the address given below:
The Fashion Station
402 Tower 9 Unitech Horizon
Sector Pi 2 Greater Noida 201306 (India)
The shipping cost for returns for any reason will be borne by the customer. Kindly mention your name , contact number and order number on the courier bag. The returns parcel should reach us within 14 days from the date of delivery in an unused condition and in same condition it was received with all tags and model picture included.
Refund of prepaid orders will be sent back to the Original mode of payment within 10-14 working days. For Cash on Delivery orders – refunds will be processed in form of STORE CREDIT or COUPON code only. In case replacement is not available for COD orders – refunds will be issued only via Cheque as per details provided in billing address.
Cancellation of Order by The Fashion Station
TheFashionStation.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.
Cancellation by Customer
Unfortunately we will not be able to cancel the order once it has been placed. This applies to irrespective of order being “Under Process” or “Shipped”.
Tracking your Order
Once your order is shipped , tracking information will be sent to you via email or on your phone through Text message or Whatsapp message (if you are a regular whatsapp user). Please note that the tracking information on courier service provider’s website is normally available after 24 Business hours once the shipping label is created. Please note that the order status may show “Processing” till the time it is not delivered.
Use the form below to Track your Order:
Last Updated: 01 July 2017