01
Purchases are final
Once a custom or made-to-order dress is placed, it enters production immediately. All such purchases are considered final and non-refundable.
02
No cancellations or modifications
After confirmation, the order cannot be cancelled, modified or exchanged for any reason — including changes in event dates, personal circumstances, sizing issues or change of mind.
03
Production timeline
Each custom or made-to-order dress requires a dedicated production period, which varies by design and detailing. Custom-order delivery can take 45 to 60 days.
04
Order confirmation
By placing a custom or made-to-order request, you acknowledge and agree to this non-refundable policy. Please review your order details carefully before confirming.