The Fashion Station · Customer Care

Cancellation Policy

Please read carefully before placing your order. Once an order is placed it cannot be cancelled, and custom made-to-order dresses are final and non-refundable.

Once PlacedCannot Cancel
Custom OrdersNon-Refundable
Outside IndiaNo Returns

When We Cancel an Order

Our Right To Cancel

The Fashion Station reserves the right to refuse or cancel any order placed for a product listed at an incorrect price, for delay in stock arrival, or for any other reason — regardless of whether the order has been confirmed and/or payment has been received.

If We Cannot Fulfil Your Order

Where we cancel or are unable to fulfil or deliver your order, the full amount is refunded to your original payment method. You will be informed by email. See our refund policy for details.

Cancellation by the Customer

  • ✕  Unfortunately, we are not able to cancel an order once it has been placed. This applies irrespective of whether the order is “Under Process” or “Shipped”. If you placed an order in error, please contact us as soon as possible using our AI assistant and we will do our best to help.
  • ✕  Orders shipped to a destination outside India cannot be cancelled, exchanged or returned.

Custom & Made-to-Order Dresses

01

Purchases are final

Once a custom or made-to-order dress is placed, it enters production immediately. All such purchases are considered final and non-refundable.

02

No cancellations or modifications

After confirmation, the order cannot be cancelled, modified or exchanged for any reason — including changes in event dates, personal circumstances, sizing issues or change of mind.

03

Production timeline

Each custom or made-to-order dress requires a dedicated production period, which varies by design and detailing. Custom-order delivery can take 45 to 60 days.

04

Order confirmation

By placing a custom or made-to-order request, you acknowledge and agree to this non-refundable policy. Please review your order details carefully before confirming.

Important: Because production begins as soon as your custom or made-to-order dress is confirmed, these orders cannot be cancelled, modified, exchanged or refunded for any reason. Please double-check your size, design and event date before you place the order.
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View Returns Policy