CANCELLATION POLICY

Zainab Global Arts Pvt. Ltd., a company incorporated under the laws of India, having its registered office at E-65 Site 5 Kasna Greater Noida Uttar Pradesh Pin 201310 India (“Zainab Global Arts Pvt Ltd”, “we”, “us” or “our”) is managing and operating the website www.thefashionstation.in and the corresponding mobile and tablet applications thereof   (The Fashion Station is collectively referred to as the “Platform”) through which it inter alia, offers various retail solutions, facilitates the online sale and purchase of a diverse range of products including lifestyle, fashion, clothing, appeal, footwear, accessories, other products listed on the Platforms from time to time (“Products”) to the users of the Platforms  (“User” or “Users” or “you” or “your”).

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the Platforms. While transacting on the Platforms, you can expect a hassle-free experience in returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

Cancellation of Order by The Fashion Station

TheFashionStation.in reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price, delay in arrival of stock or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. The 100% payment shall be refunded (as per refunds policy) and the customer shall be informed of the same.

Cancellation by Customer

Unfortunately we will not be able to cancel the order once it has been placed. This applies to irrespective of order being “Under Process” or “Shipped”.

International Order (Shipped out of India)

Unfortunately – we will not be able to cancel , exchange or return any order which is shipped to outside India.

Important Information regarding Custom & made to Order Dresses:

Please note the following terms:

  1. All Custom and Made-to-Order Purchases are Final:
    Once an order for a custom or made-to-order dress is placed, it enters production immediately. As a result, all such purchases are considered final and non-refundable.

  2. No Cancellations or Modifications:
    After an order is confirmed, it cannot be canceled, modified, or exchanged for any reason, including but not limited to changes in event dates, personal circumstances, sizing issues, or change of mind.

  3. Production Timeline:
    Each custom or made-to-order dress requires a dedicated production period, which may vary based on the design and details. Please ensure you review estimated delivery timelines carefully before placing your order. Custom order delivery can take up-to 45 to 60 days.

  4. Order Confirmation:
    By placing a custom or made-to-order request, you acknowledge and agree to this non-refundable policy. We encourage all customers to review their order details carefully before confirming.