RETURNS POLICY

Zainab Global Arts Pvt. Ltd., a company incorporated under the laws of India, having its registered office at E-65 Site 5 Kasna Greater Noida Uttar Pradesh Pin 201310 India (“Zainab Global Arts Pvt Ltd”, “we”, “us” or “our”) is managing and operating the website www.thefashionstation.in and the corresponding mobile and tablet applications thereof   (The Fashion Station is collectively referred to as the “Platform”) through which it inter alia, offers various retail solutions, facilitates the online sale and purchase of a diverse range of products including lifestyle, fashion, clothing, appeal, footwear, accessories, other products listed on the Platforms from time to time (“Products”) to the users of the Platforms  (“User” or “Users” or “you” or “your”).

We aim to provide the best customer experience to our Users beginning from placing an order to initiating a return on the Platforms. While transacting on the Platforms, you can expect a hassle-free experience in shipping, returning, cancelling the Products that you have ordered/booked and can rely on us as your preferred shopping destination.

IMPORTANT: 

Once, the order is delivered, kindly make a 360-degree parcel opening video without any pause, trim, or cuts ensuring the parcel opening is clearly visible. No claims of defective/wrong product without a parcel opening video will be entertained.

To start your return process visit our returns page here.

OUR 10 DAYS  RETURNS POLICY (Please raise return request same day you receive the order) – IF YOU ARE NOT HAPPY WITH YOUR PURCHASE – WE ACCEPT RETURNS AS PER POLICY GIVEN BELOW:

Returnable Items : Unstitched Salwar Suits , Kurtis from any category can be returned except from any Items from SALE OR DISCOUNTED Category or an Item Purchased at a Discounted Price using a Promo code or offer.

  • Only Unused and Unstitched Dress Material can be returned if informed on same day of delivery.
  • The product should reach us within 10 days from date of delivery on our return address that we will send you via email.
  • Once we receive the product we will arrange for exchange or refund in form of FSTN Store Credit as per your request.
  • Refunds of your order will be done in form of store credit (Fashion Station Wallet) only which will be valid for six months which can be used to place a new order.
  • Return cost will be borne by the customer.

Once, the order is delivered, kindly make a 360-degree parcel opening video without any pause, trim, or cuts ensuring the parcel opening is clearly visible. No claims of defective/wrong product without a parcel opening video will be entertained.

Non Returnable Items : 

  • STITCHED , PRET or Custom Stitched Products are Strictly Non-Returnable irrespective of wrong size or fit.
  • Perfumes , Jewellery , Men’s Kurta Payjama , Bags , Clutches , Foot-Wear , Jootis , Stitched Suits and made to order suits  cannot be Cancelled – exchanged or returned.
  • Items under any offer or any item in discount or from our “SALE” category or bought using a promotion code or coupon cannot be cancelled , exchanged or returned.

Cost of Returns Logistics: 

We are the only store in Original Lawn Dress Market who has 10 Days return policy. This we have kept for our customers who do not want to keep something which they didn’t like. But from our point also you need to understand that we cannot provide returns shipping as its an additional cost in addition to additional cost we incurred in forward logistics by providing you FREE SHIPPING. When we are going extra mile for our clients we do expect a tiny cooperation from our clients to send the disliked material back .

This practice will also ensure that we keep minimal margins of our stock online and can pass on benefits to clients like for e.g. by providing best online rates , providing sales and offers from time to time. We thank you for your understanding. Kindly Ship the material back to us if your return request was approved.

*We welcome  pre-sales question if any- can be posted to us on care@thefashionstation.in 

Kindly Contact us on email / whatsapp or call to Initiate the return.

Whatsapp  –    +919220337707

Call –    +919220337707

Email – care@thefashionstation.in

Once confirmed by our executive , please dispatch the Items by any courier service you want to the address provided to you by our Executive. The Return parcel should reach us within 10 days from date of delivery.

PLEASE MENTION ORDER NUMBER ON TOP OF THE PACKAGE.

Once return is received and inspected – we will process refunds etc as per store policy given here. 

COLOR VARIATION :

No Guarantee on Color: Please note that the www.thefashionstation.in does not give any sort of color or shade guarantee on fabrics.