FREQUENTLY ASKED QUESTIONS

HOW CAN I PLACE THE ORDER?

Simply add to cart and checkout with any of the payment methods. All orders should be placed online through our website www.thefashionstation.in or from our android app.

ARE MATERIAL STITCHED?

No. Except for the Indian Kurtis – All products are unstitched dress material.

WHY IS MY ORDER SHOWING AS PROCESSING?

Processing means that we have received your order and it will be shipped to you soon. Sometimes – Order will still show “Processing” even if it has been shipped.

DO YOU WHOLESALE AS WELL?

Yes. Please whatsapp us at +919990968786 for any requirements of complete sets. We do not provide any special discount to re-sellers on single pieces.

DO YOU HAVE A STORE OR OUTLET?

No. Unfortunately we do not have a Physical store or an Outlet. But – we are planning to open a store soon in Delhi NCR.

HOW WILL I GET THE REFUND?
  • Refunds for Online prepaid orders are refunded to the Original Mode of payment within 7-10 days and as per your bank’s payment cycle.
  • Refunds for COD orders are done in form of Store Credit or via Discount Coupon code.
  • Refunds for orders placed via Paypal are done via Store Credit only.
SHOULD I REGISTER AN ACCOUNT BEFORE PLACING THE ORDER?

No. You can place the order as Guest. However to view order history and for best shopping experience we recommend that you create an account with us before placing the order.

WHEN WILL I RECEIVE MY ORDER?

We strive to deliver all items as fast as possible. However for imported items like “Original Pakistani Suits” or any Item which is under prebooking – Delivery time can vary between 2 Weeks to upto 4 weeks. You can read our shipping and returns policy here. 

HOW CAN I TRACK MY ORDER?

You can track your order here. If you are facing any issue please email us at care@thefashionstation.in 

ARE PRODUCTS ORIGINAL?

Yes! Absolutely !

We at the Fashion Station sell only 100% Original Products – that’s the reason thousands of customers order from us and they trust us. We have ourselves prepared a lot of articles for customers so that they are not deceived and get original products no matter from where they buy – One e.g. is one of our pillar articles published here – https://www.thefashionstation.in/originalvsreplica/ – This is one reason why all Original designers endorse us and recommend us to order their products from us. You can check their social handles to verify our claim.

CAN I CANCEL ORDER ONCE PLACED?

No. You cannot cancel the order once it has been placed. No matter if it was shipped or not.

HOW DO I RETURN MY ORDER?

We have a 10 days refunds policy. You can check our returns policy here : https://www.thefashionstation.in/shipping-returns/

WILL I GET TASSELS AND LATKANS AS SEEN IN IMAGE?

Yes and No! They are provided by us only if they are supplied by the Designer. Usually tassels and other accessories are shown in the Product Image only during photo shoot and are not supplied with the material. Very a few designers will supply these “Extra” items along with the dress material. Btw – its not hard for the tailor to add it for you at the time of stitching. In picture you may see tassels and other accessories – its there in the picture to give customer an IDEA how they can add things to customize it.

We have prepared a comprehensive Guide regarding accessories shown in Picture. You can read it here : https://www.thefashionstation.in/why-there-is-a-difference-in-the-picture-shown-and-actual-material-received/