We listened to your feedback! Starting September 14th 2018 , all our customers will enjoy INSTANT discount on all prepaid orders. Moreover – we will not levy any extra charges on Cash on Delivery orders for all orders placed after September 14th 2018!! However – please note that restriction of order Value of Rs 5000/- will continue on all COD orders. This means that if your cart value exceeds Rs 5000/- COD will not be available , except in cases where our regular customer who has never refused a COD delivery order – we will consider sending COD orders to them for order value over Rs 5000/- . 🙂
Now a lot of Customers have asked us why this kind of a policy? Why we don’t provide COD for order value of over Rs 5000/-?
Here is our side of the story:
Some customers do not accept COD order at the time of delivery due to various reasons – including change of mind , delay in delivery of order , fake orders , a slightly better deal on some other website / vendor etc. Due to this the parcel comes back to us which is called as RTO or return to Origin – which includes 200% courier fee. That means that for a parcel that is not delivered and comes back to us we have to spend approx Rs 400-600 INR unnecessarily. Moreover if the material was short in supply it is blocked only in transit for 15-20 days – and during this time a genuine buyer is not able to buy that product as it becomes temporarily out of stock! So- in the end only the genuine customers suffer due to non-delivery of a confirmed COD order.
We are always happy to provide COD of any value to all genuine customers who have a good track record in accepting COD orders. We process such orders manually and change a high value transaction into COD for all genuine clients. On the other hand – we blacklist all customers who do not accept COD orders without a valid reason.
In addition to this please also note that, “If any Confirmed COD order” is refused by a customer at the time of delivery , we will not be able to provide COD facility to that client in future.
1. The Product if refused gets blocked because of that order and some one else is not able to place the order. This is specially true for those products for which we have very limited quantity or those products which have a High demand.
2. The reverse logistics is an additional cost which ultimately affects overall pricing on the site.
However there can be genuine cases where the refusal of COD will be accepted, for e.g. if order processing time gets delayed by more than 20 days in case of ready to ship orders. We want your shopping experience be an enjoyable one. This policy is for benefit of all our valued customers.
Please also note that shipping time of COD orders will be 8-14 days from date of Order. This can be a little more longer in case a product is under pre-booking or upcoming category. Pre-Paid orders are usually shipped faster.
Team @ The Fashion Station
P.S. The Fashion Station from time to time may revise the COD policy at their own discretion without any notice. The Fashion Station also reserves the right to deny or completely stop providing this service for any reason with or without notice at their own discretion.